Seven Hills day respite – By Sunila


Blog on activities at the Seven Hills day respite by our coordinator Ms. Sunila Dass



On this particular Friday 26th September, our very reliable and responsible Co-ordinator, Medhi Hamidpour was asked to work in the city, the famous and popular setup ‘Martin Place’.

It was for the first time to be in Seven Hills Day Respite. This shift was very challenging since the seniors were in double the number as in Chester Hill. I was pretty familiar with some of the faces, but that does not change the consequences.

As I walked in the hall, I noticed the seniors doing step balancing, and were well being monitored. I was asked to assist them one at a time, until completed.

‘Stepping On Programme’

“The program offers elderly people, a way of reducing falls and at the same time increasing self confidence in situation where they are at the risk of falling. “

Once the completion of the session, the Stepping On Programme team was acknowledged and were presented little tokens just after the morning tea.

Most of the female seniors were busy knitting using different pastel wool for each motif ; and the end results will be number of warm blankets. I was told the blankets were for some Aged Care facilities.

I led the Game of Full House Bingo and to make the winners happy we treated them with healthy snacks.

Delicious and freshly prepared lunch from Indo Lankan was delivered and the meals were served at 1pm.

For a change am glad to work with a group of seniors, coming from Northern part of India to Southern part of India, but sharing the same ideology.

The time went so fast and all of us left the respite centre at 2pm.

Sunila Dass

Visit to Nursing Home – by Sunila Dass


Post by Sri Om Coordinator, Ms. Sunila Dass, on her experience with her recent nursing home visit with the Sri Om crew.



Two weeks before we were told that during the school holiday, Chester Hill Community Hall was not available for 25th September so we organised a visit to an Aged Care, where one of our seniors is having a therapeutic treatment.

The bus arrived at 10am and we headed to Glen Lynn Nursing Home in Auburn. Some of our clients were already emotional and some were very eager to meet their friend. Once we reached her bedside, the patient acknowledged and thanked everyone. She looked more relaxed to see her loved ones; shared some of her poetry that was written while being there. Believe me she made everybody into fits of laughter. Refreshment area was a flash back of an activity in Chester Hill. Songs and some jokes as usual were added. There was a photo session with her and the quality time we spent with Mrs.Sneh Dewan was one hour. We left the Aged Care Facility at 12 noon to Sikh Temple for a prayer where we had lunch and left for the depot- Chester Hill at 3pm.

Sunila dass



Trip To Floriade – By Sunila Dass


Blog post by our Day centre coordinator Ms. Sunila Das on the recent trip to Canberra with 100 Seniors




Monday 22nd September, the gr8 journey for Sriom Day Respite seniors headed for the famous Tulip Garden’s spring festival in Floriade Canberra.

Chester Hill, Seven Hills, Tonggabbie and Auburn group combined in three separate buses with some volunteers.

The first stop-over for half-an-hour was at Goulburn for morning tea and fresh up. I realised the seniors were more relaxed and energised after the refreshments, so we headed for Floriade.

The 10 acre garden of magnificent tulips and other spring flowers creates a spectacular display in this area. Hundreds of blossom trees nestle between the flowers and provide a magic pathway to the waterfall.

Due to the heat not many of our seniors could move around freely, but it never stopped them posing for photos. From time to time we got into shades where some classical musical concerts were on. There were painting corners, work-shops for topiary- design and garden Gnomes. Being the school holiday there were lot more attractions for children so I believe there were extra movements around. After spending two hours, all three buses were there to pick us up for lunch to a nearby park called Weston Park.

It was very kind of Shweta and the team to engage in this project for organising very appetizing and balanced meal for 180 seniors. After photo session, at 3.30pm we said good bye to each other and left in 3 different buses. There was a stop-over for basic stretching for 30 seconds to relax the muscles.

Finally we reached the destination (Whitlam Leisure Centre) at 7.30pm where our major maxi-taxi was waiting. For some, we waited until other taxis arrived. It was a spectacular and memorable trip to Floriade.


Sunila Dass


Saleforce CRM for Sri Om Foundation – success story


Working with a fast growing not-for-profit organisation, I have come to realise the importance of having some systems in place for everyday activities. When your e-mail starts to grow, endless message chains, and you lose focus on the tasks ahead of you, that is the time your mind starts to think…

Surely there must be a better way to do this?

This is the time when powerful IT systems come to play. I have been lucky and privileged enough to work with Salesforce ( for Sri Om Foundation. As an executive member of Sri Om, and having a good understanding of our processes, I have had the opportunity to put in place certain systems to streamline our work flow. Off course, having a software background and a passion for these kinds of tools does always help!

It has probably taken a bit of time to adopt, and as an organisation, we are still facing challenges, but the platform has been set for us to only develop and making it easier for us to tackle these issues head on.

The use of Salesforce in our organisation is a true success story of embracing technology in taking the organisation to new levels. Highlighted below are the ways we have been able to utilise the cloud based platform.

Cases for requests
When we get a request from the general public calling out to us for assistance, we need to log their request and take appropriate action.

This could off course be done by logging an email, and saving details to a file which is then stored on a machine for later use. We have instead created a streamlined workflow for cases on the Salesforce platform. Each request that comes through is logged into our system. Any comments from the requester, or internally are logged under the case for traceability purposes.

Further to that, we assign tasks for the staff who will be handling this case.

Some examples of the types of cases we log include
– Request for home care or domestic assistance
– Assistance for an elderly in attending day centres
– Community engagement activities which require Sri Om’s participation

Traceability and history data of cases
As mentioned above, all details of each case are logged in into the system for traceability purpose. This provides an excellent overview for the management team at later dates when we want to understand what was done about the case. The historical information is highly useful for our organisation when we need to report our activities for grants and tenders.

One of the most powerful features of the system is the ability to add and assign tasks. This feature has enabled our staff to keep track of what work needs to be done and its due date. Tasks are assigned under the various cases and allow due date/times to be set. Our “open” cases would have tasks assigned to individuals up until the point that the case is closed.

An example of where the tasks are used is in a home care request case. A task is assigned as a reminder of what to take when the staff sees the client next. We would raise a new task on the case
Assign To: Joe Bloggs
Description: “Take board games from storage with you when attending next client session”
Due Date:  30th June 2014
Reminder: 29th June 2014 at 10 AM

A reminder pops up at the designated date and time so that Joe Bloggs is aware of what he needs to do

Staff and volunteers
The platform is excellent for managing contacts. We have used it extensively to store all details about our staff and volunteers who work for Sri Om. We have logged in their details, work experience and availabilities to help us in managing our operations.

Use of documents for the staff and volunteers plays out very well as a HR tool. Important documents are stored for safe keeping about the staff or volunteers. These documents include, but not limited to
– Police checks
– Resumes
– Employment Contract
– Superannuation and other financial documents
– Training certificates

Important Documents
One of the hardest parts of any organisation is keeping important documents in an accessible location. Small not for profits struggle with this approach as the work is very ad-hoc and it is not feasible to set up a document server at a centralised location.

This is where the documents feature in the Salesforce platform becomes very useful. This is used extensively by Sri Om to hold our important documents so any of our staff are able to access it as needed. Some of these these documents include
– Insurance policies
– Registration papers
– Awards and recognitions

Complaints management and feedback
It is imperative we have strong policies around complaints management and feedback. Sri Om has always been very proactive on this subject to ensure we do the best we can for our clients. The process however had a lot of scope to improve. From excel spreadsheets and E-mails, we have moved to Salesforce. Our complaints and feedback are managed as cases with the priority levels being set to “High”. This ensures our staff are working on them as a priority to ensure that we are doing all we can for our clients.

Final notes
As our organisation matures and takes professionalism to new levels, we are constantly evolving our platform to be on top of our activities. There are many other very useful and powerful features which we are yet to completely utilise, such as dashboards and reports. As the organisation is coming to terms with the technology, the results have been very positive and only time will provide key measurements of its success.

If you would like to know any more information about the technology or its implementation, I would be more than happy to arrange a time to go through it.

Written by: Srini Vasudevan (Sri Om Foundation Director – Learning and Development)
Twitter: sriniv85

Day center openings for 2014


After a successful 2013 and a well deserved break for our coordinators, seniors and volunteers, we are ready to begin again for 2014.

Our Center reopening dates for 2014 are highlighted below. We are also announcing the date of our newest centre in Liverpool. More details on this center will be broadcast in the next few weeks.

Seven Hills – 10 January
Auburn – 13th January
Chester Hill – 23rd January
Toongabbie – 5th February
Pennant Hills – 10th February
Baulkham Hills – 12th February
Liverpool (New Center) – 25th February

If you need any more information, please feel free to contact us as or use the contact page from the menu.

Some useful web links


The team at Sri Om have picked up some useful links over the years. Please find below a list of links and a description which you may find useful. Please feel free to comment if you feel there are others which are very important and missing from the list. Department of Health and Ageing Leading Aged Services Australia Leading Aged Services Queensland Leading Aged Services Victoria Leading Aged Services New South Wales / ACT Leading Aged Services South Australia Leading Aged Services Western Australia Department of Veterans Affairs Alzheimers Australia Dementia Care Australia Centrelink Aged Care Standards and Accreditation Agency


Aged care in Australia


Types of care

The Australian Government aims to ensure that affordable, accessible and quality aged care is available to all older Australians who need it. Most people prefer to stay in their own homes. Whenever possible, community care assists people to remain at home despite the effects of ageing. Where it is no longer possible to stay at home, aged care homes are available across the country offering quality care and services in a safe environment.


Community care

Are you an older person who is living at home who might need a little extra help from time to time? Are you caring for an older relative or friend who wants to stay at home rather than go into an aged care home?

Growing older in Australia comes with many choices. Choices about where you live, whether in Broome or on Bribie Island, and how you live, whether you are golfing or grand parenting. Many things affect your choices, but often your health plays a major role in your lifestyle as you get older.

For many people, living in the comfort of their own home is an important part of growing older, but for some older people this may become difficult without extra help. This is where ‘home help’ or community care services comes into the picture – providing help with everything from housework, meals and personal care, to assistance getting out and about for social activities.

Most older Australians prefer to stay in their own homes, so there are a number of programs available to help out with daily living activities that may have become harder for you to manage on your own. This is called ‘community care’. The Home and Community Care program (HACC)  and Community Aged Care Packages (CACP) are two such programs, with services specifically designed for older Australians who would qualify for at least low-level care in an aged care home. CACP provides a package of services where as, HACC may, provide one or more services.

HACC services aims to meet basic needs to maintain your independence at home and in the community, and they include community nursing, domestic assistance, personal care, meals on wheels, home modification and maintenance, transport, and community-based respite care .Two other programs Extended Aged Care at Home (EACH) and Extended Aged Care at Home Dementia (EACH D) also provide services for high-level care needs at home. Eligibility for CACPs, EACH and EACH D is assessed by Aged Care Assessment Teams (ACATs or ACAS in Victoria).


Aged care homes

Some people find it simply too difficult to manage at home and have trouble doing everyday things that used to seem fairly easy. If this is the case there are a wide range of aged care homes available across Australia, which may be able to help.

If you can no longer live at home because of ageing, illness or disability, there are publicly-funded places in aged care homes that you may be able to access. This is called ‘residential aged care’.

There are two types of residential aged care in Australia – high-level and low-level care. High-level care provides nursing care when required, meals, laundry, cleaning and personal care, while low-level care gives you assistance with meals, laundry and personal care, except when required. To be eligible for either of these aged care places you need to be assessed by an ACAT.

Sri Om Foundation is in the process of liaising with the Federal Government to develop these services specifically for the Indian community.

Sri Om Care brings the skills and expertise for caring for the elderly from the Indian Community. With our wide volunteer base that are trained in many of the Indian languages, and our broad experience in working closely with numerous seniors, we have the skills to identify and customise the needs of the seniors and assist them in “Active Ageing”. Through the recruitment of high quality and accredited staff followed by the application of rigorous peer review standards, we ensure that we provide seniors with the best possible care.

Our services are recommended by numerous health professionals. We are committed to provide the best possible care for seniors and in assisting them with active ageing. Being a not-for-profit organisation, we are primarily focused on the well-being of seniors and hence most of our services are at a very minimal cost or at no cost at all.

Sri Om Foundation is developing programs to help you or your carer to understand the various types of community care services available and how to arrange them.

Girish Mathur has extensive experience in Aged Care in Sydney and if you wish to contact him for further information or clarification email:

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